Posted: 11 September 2018
The secret of skyrocketing compliance, adoption and satisfaction in business travel
Most travel management companies design their mobile app with only the traveller in mind; often ignoring the needs of approvers, arrangers and travel managers. Egencia recently released new mobile app features targeted at those users, setting you up to better manage your travel programme. Thinking like one of your business travellers facing an emergency, would you wait to be in a decent place with WiFi to switch on your computer and book your hotel? Or wait for your boss to approve your trip? Or expect your assistant to wake up in the middle of the night to help you? No! You’d most likely Google your request and book whatever comes up first. These situations occur every day, compromising key metrics like adoption or compliance. Thus, whatever the reasons why you decided to partner with a travel management company (visibility on travel spend, duty of care, etc.), you’re less likely to achieve your goals if your users cannot access the solution when they need it. Learn more watching Marion Peter’s (Senior Product Marketing Manager at Egencia) intervention at the GBTA convention in San Diego.
What do your business travellers expect from a mobile app?Business travellers know that unexpected events are part of the job; urgent meetings, strikes and climatic events are only some of the potential challenges they face during their journey. They want to feel safe and avoid the headache of looking for information. The power of the unique Egencia business travel platform is to provide our users with the most comprehensive and relevant content, in any way and anywhere they want:
- Customer service only one tap away: users can reach a travel consultant and request help from the app at any time.
- Seamless booking experience: even at the last minute, users can book their next trip on the app while making sure they respect policy (approval supported, “out of policy” flag). Thrifty travellers can also gain access to mobile-only hotel rates.
- A single source of truth: whether made through a travel consultant, on desktop or mobile, all bookings are in one place. Accessible via their profile, users can book within the same travel policy and access the same inventory wherever, whenever and from any device.
- Timely and relevant information: whether their train is cancelled, their gate changed or their boarding started, your travellers will receive real-time notifications. The app also displays all traveller messages you've configured on the website and will show them with ground transportation options to get travellers to their destination.