Why Human Resources should care about travel and expense management
Travel and expense management is an enormous undertaking. You may be wondering why Human Resources (HR) should be concerned with expense reimbursements, but the potential friction involved in tracking travel expenses can make or break your travel programme.
As an HR professional, you are aware that a strong corporate travel culture fosters connection and motivation between employees. Many argue that business travel is the new centre of company culture. In our remote and hybrid workforce, company culture is one of the most crucial factors for attracting and retaining talent.
Reviewing best practices to address employees’ expenses and travel arrangements is an important part of maintaining an engaged workforce. When employees are engaged, they’re connected to your mission and are more productive. Improving your travel expense policy will have a positive impact on the bottom line.
Challenges in the corporate travel landscape are shifting
Domestic and international travel are seeing fewer restrictions. As pandemic-related concerns take a back seat, travel challenges are shifting to macroeconomic and geopolitical issues. The potential effects of inflation and other economic factors are causing organisations to reevaluate their expense management and travel.
Proactive HR professionals are looking at their company’s spend culture to ensure that cost-cutting is not at the expense of employee well-being. Business travel and expense management should be traveller-focused as opposed to cost-focused to increase employee productivity, loyalty and retention.
Simplify the approval experience for greater traveller satisfaction
Approvals provide an added layer of control, but employees may get frustrated if the process is overly complicated. It is possible that your business travel approval process needs an update.
There are many variables to consider. The recommended option for car hire, airfares and hotel rooms based on price and safety is always changing. Your approval settings need to be able to evolve with the changing economy and travel landscape. Here are a few basic requirements to consider:
- Price range of airline tickets based on destination
- Maximum cost for lodging expenses per night
- Business class or first-class upgrade permissions
- Minimum number of days booked in advance
- Defining distinct types of business purposes for travel
You and your travel manager should have the flexibility to set approval requirements that are visible to your travellers. When you partner with a corporate booking platform, you can manage the approval settings so that your travellers see recommended options based on your industry, company size, number of travellers, geographic location and travel budget.
You can also set different types of approvals for various types of travellers. For example, c-suite staff may not need to seek approval for a trip.
Empower your employees to book their own travel
Employees booking travel want autonomy over their business trips. There is a big shift away from using a traditional travel agency or relying on others to book employee travel. In most cases, administration teams want to spend their time on more high-value tasks than micro
-managing travel itineraries.
Automating the approval workflow through a corporate booking tool is a win-win. Streamlining the process saves time for your administrative team because they no longer book all trips. Instead, they receive a notification to approve a booking with a simple click. A corporate booking tool allows employees the freedom to book for themselves while providing your organisation control and visibility of travel bookings.
Integrating approval processes through a centralised booking tool is not just for large enterprises. Companies that have at least seventeen individual business trips a year will benefit from a corporate booking tool. No matter how large your corporate travel programme is, it is time to say goodbye to emailing itineraries, hunting for lost receipts, and back and forth approvals.
Automate expense management solutions
Removing paper expense reports, manual reimbursement processes, and confusion over credit card use could have a larger impact on the health of your company culture than you might think.
It’s a game changer once you integrate your travel expense policy to guide your employee’s decisions. The right travel partner will allow you to capture employees’ travel spend within the booking tool.
Travellers can capture any additional business expenses with their phones by attaching receipts to their itinerary. Then it’
is as simple as submitting an expense report straight from their phone, which managers can approve in a single click. All data—offline, online and any custom data—is passed on to an expense management system for a simple, streamlined reimbursement process.
Employees boost their productivity when reimbursement requests are seamless. They have more time to focus on essential tasks for the company instead of sorting out their business-related expenses.
Stay involved in your company’s travel policy
HR teams should review your travel policy regularly to make sure that it meets your travellers’ current needs. The role of an HR leader is to support your people, including travel managers, as they operationalise any changes to your travel policy. Help them recognise employees’ expectations and flexibility of travel nuances such as extended route lengths and adding personal travel time.
Your expertise in guiding senior decision-makers on the importance of traveller well-being will be crucial as policy becomes affected by cost-saving pressures. You may want to review reimbursable expenses and per-diem rates to ensure that travellers are comfortable while on the road.
One best practice is to set up internal channels for co-workers to communicate about travel. On these channels, they can share tips and tricks, concerns and experiences. The feedback you receive can be presented to internal stakeholders to show the importance of balancing employee well-being with policy restrictions.
In summary, business and travel expenses are an essential part of any business’s operations and contribute to your overall company culture. HR professionals should be invested in the right tools, processes and systems that promote
s a meaningful travel programme and seamless expense management experience.